Careers & Employment

**THIS POSITION IS A TEMPORARY POSITION THAT WILL BE EVALUATED NO LATER THAN 6 MONTHS AFTER START DATE**

Summary of Duties:  Determines applicant's eligibility for Section 8 Renters Assistance program.  Obtains verification required for processing through correspondence, interview and telephone contact.  Prepares mailings, monthly reports and maintains client records.

Essential Duties and Responsibilities

• Determines eligibility of applicants once selected from the waiting list.  Uses correspondence, interview and telephone contact to obtain verification required for processing.

• Continually monitors applicant's progress and compliance with submission deadlines; follows established procedure in cases of non-compliance.

• Enters applicant household information and income data in HousingPro software program.

• Maintains client records in organized, confidential manner.

• Retains and monitors set-aside program applicant referrals.

• Enter never housed information and data in HousingPro software program; ensure files are filed in appropriate never housed location.

• Refers clients to other area agencies for help in meeting their non-housing needs.

• Maintains the waiting list telephone lines and emails, which may require, but is not limited to: returning calls, updating applicant records, disseminating housing information.

• Prepares, organizes, and maintains new admission orientation calendar and scheduling HOME (Housing Options Made Equal).

• Performs various administrative tasks associated with Housing Programs and office operations, which may require, but is not limited to:  immigration status, sex offender registry letters, letters to inmates.

Education and/or Experience:  Associate's degree from two-year college or six months to one year related experience and/or training, or equivalent combination of education and experience.

Skills:  Ability to read and interpret documents, write routine reports and correspondence and able to speak effectively before groups of customers. Ability to add, subtract, multiply and divide.

Click Here to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

SUMMARY:

HOUSING & FINANCIAL COUNSELOR (Home Ownership Focus)– a unique opportunity for a highly motivated individual to work on a team that is dedicated to helping low to moderate income families become financially stable. Duties include counseling individuals & families with respect to their overall financial situation as it relates to home ownership, budgeting, debt reduction, and credit re-building. Housing Counselors act as advocate for the community, and build relationships with partners such as lenders, real estate agents, and municipalities. Position also entails teaching group in person/online homebuyer education as well as recorded presentations.

SUPERVISORY:         None 

EDUCATION &/or EXPERIENCE:      Successful candidate must possess a Bachelor's degree in social work or social sciences and 2 year’s relevant experience or equivalent combination of education and experience. Related experience should include knowledge of housing/financial coaching or career educational counseling. HUD Housing Counselor Certification required within 6 months of employment, if not already certified. Bilingual a plus.

Application Deadline: Open Until Filled

Click HERE to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

MULTIPLE POSITIONS TO FILL!

Summary of Duties: Through the effective administration of Section 8 renters assistance programs, the housing specialist assists families and individuals in meeting their need for decent, affordable housing.

Essential Duties and Responsibilities: 

• Gain thorough knowledge of applicable federal statutes and regulations, administrative policies and procedures and program rules.

• Gain comprehensive knowledge of local housing market and service providers in order to provide effective referrals to clients.

• Guide clients through the determination of their housing needs, preferences and solutions.

• Assist clients with their housing search and rent/lease negotiations.

• Present required program orientation to new Section 8 recipients; two-hour classroom presentations.

• Request inspection of clients’ selected housing and monitor the completion of required repairs.

• Conduct frequent income determinations for program participants to determine initial and continued eligibility; determine voucher size.

• Calculate household income, subsidy, tenant rent and utility allowance; respond to all reported changes in household income or composition in a timely manner.

• Ensure that tenant rent and subsidy comply with program regulations.

• Determine the reasonableness of requested rents by surveying comparable housing units in the same market area; negotiate rents with landlords as necessary.

• Prepare final papers for all new Housing Assistance Payments (HAP) Contracts and obtain required signatures; submit for subsidy payment.

• Mediate tenant/landlord conflicts as necessary.

• Ensure landlord compliance with HUD-prescribed HAP Contract, and tenant compliance with HUD-prescribed Housing Choice Voucher.

• In cases of tenant termination, gather accurate, detailed verification of violation(s) and present at informal hearing; include clear timeline of events along with regulatory and policy citations.

• Administer rental assistance for 360-400 clients/households; requires excellent organizational and time-management skills due to fast-paced environment and frequent interruptions.  Business conducted face-to-face, over the phone and via email and USPS.

• Provide unbiased and culturally sensitive customer service to a wide range of clients.

• Solve numerous common and uncommon problems while navigating difficult and/or sensitive situations and complying with program regulations.

• Maintain accurate computer records and tenant files; ensure the confidentiality of tenant information.

• Explain the Section 8 program to potential landlords and encourage their participation.

Education and/or Experience:  Bachelor's degree in a related field, or Associate's degree with two years relevant experience, or equivalent combination of education and/or related experience.  Related experience could include case management, customer service, teaching or training, social work and property management, to name but a few examples.

Skills:  Basic understanding of local housing market and available human services helpful, along with understanding of customer service principles.  Must be computer literate; comfortable with basic computer applications.  Ability to read, analyze and interpret regulations, reports, leases and HAP (Housing Assistance Payments) Contracts, as well as a variety of income and expense documents (verification).  Ability to respond to common inquiries or complaints from customers.  Ability to compile/write reports that conform to generally accepted style and format and are understandable to their audience.  Ability to communicate effectively one-on-one with clients and co-workers in a professional and respectful manner.  Ability to make oral presentations to large and small groups beneficial.  Ability to work independently, manage time and organize work flow.  Must be sensitive to people's difficulties and capable of responding to clients in a non-judgmental manner.  Must be able to work through interruptions and meet monthly deadlines.

Application Deadline:  Open Until Filled

Click Here to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

TITLE:  Maintenance Custodian

REPORTS TO:  Site Mgr/Sr. Maintenance Technician

GRADE:  1

SUMMARY OF DUTIES:  Maintains apartment community (or portfolio of communities) in a clean and orderly condition, including interiors, exteriors, common areas, vacant units and grounds. Assists in other types of basic maintenance when necessary.

SUPERVISORY:    None

EDUCATION &/or EXPERIENCE: High school diploma or general education degree (GED), or one year of related experience and/or training; or equivalent combination of education and experience.

Reliable transportation and valid drivers license required.

APPLICATION DEADLINE: Open Until Filled

Click Here to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

Summary:

Responsible, under the direction of the Site Manager, for the overall maintenance of the physical plant and to keep the Site Managers and Senior Maintenance Technician fully informed of the site's status.

Essential Duties and Responsibilities:  The Maintenance Technician is directly responsible for supervising and/or performing the following:

• Preventative/scheduled maintenance programs
• Repair projects
• Purchasing and maintenance of materials, supplies, inventories, and good vendor relations
• Site custodial work
• Site grounds work
• Cycle painting - interior/exterior
• Apartment renovations/turns
• Site extermination program
• General site administration
• Safety

Education and/or Experience:  High school diploma or general education degree (GED); four years relevant maintenance experience and/or training; or equivalent combination of education and experience.

Reliable transportation and valid driver's license required.

APPLICATION DEADLINE: Open Until Filled

Click Here to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

*Note this position is located in Brocton, NY*

Part Time - 24 hours/week

Summary

Responsible, under the direction of the Site Manager, for the overall maintenance of the physical plant and to keep the Site Managers and Senior Maintenance Technician fully informed of the site's status.

Essential Duties and Responsibilities.  The Maintenance Technician is directly responsible for supervising and/or performing the following:

• Preventative/scheduled maintenance programs
• Repair projects
• Purchasing and maintenance of materials, supplies, inventories, and good vendor relations
• Site custodial work
• Site grounds work
• Cycle painting - interior/exterior
• Apartment renovations/turns
• Site extermination program
• General site administration
• Safety

Education and/or Experience:  High school diploma or general education degree (GED); four years relevant maintenance experience and/or training; or equivalent combination of education and experience.

Drivers license and reliable transportation required.

APPLICATION DEADLINE: Open Until Filled

Click Here to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

PT Resident Services Coordinator
14 hours per week
Located in Brocton, NY 
Summary of Duties:

The Resident Services Coordinator's (RSC) role is to enable residents to live as independently and self-sufficiently as possible by informing them of available resources, assisting them is obtaining the services they choose to use and advocating for the resident when necessary.  The RSC is committed to working with people in a way this is non judgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity.

Supervisory:  None

Essential Duties and Responsibilities: 

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community.  These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.

• Establish and maintain contacts at service provider agencies that would facilitate our residents getting the services they need.   This also assists the RSC with their resident advocate responsibilities.

• Sponsors educational events, seeking resident input on the selection of subjects which could relate to health care, agency, support, life skills, referral sources, etc.

• Facilitates the formation of Resident Associations within a property (in conjunction with the Site Manager).

• Monitors the on-going provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.  Manages the provision of supportive services where appropriate.

• Serves as a resident advocate and liaison with community agencies, networks with community providers and seeks out new services available to the residents.

• Assists the residents in building informal support networks with other residents, family and friends.  Mediates disputes among residents or refer residents to mediation.

• Assists in resolving problems facing the housing community, concerning, but not limited to, housing, crime prevention, transportation, meal programs, and health care.

Education and/or Experience: MSW preferred or Master's Degree in other related field (i.e. gerontology, mental health, counseling) and one to two years related experience working with senior citizens and/or adults with physical disabilities.  A Bachelor's degree (BA) in a related field will be considered with four years related experience.  Related experience includes prior work as a resident service coordinator or working in a social service or educational position providing assessment and social service referrals.

Additional Educational Requirements:  A minimum of 36 hours of training prior to hire, or obtained within the first 12 months of employment, covering all of the following areas:  the aging process (if serving the elderly); elder services (if serving the elderly); strategies for dealing with cognitive impairments (if serving the elderly/disabled); economic development and employment opportunities (if serving families);  domestic violence, elder abuse and child abuse; building safe communities; disability services; eligibility for and procedures of federal and applicable state entitlement programs;  legal liability issues relating to providing service coordination; drug and alcohol use and abuse; mental health issues and strategies for communicating effectively in difficult situations.  A minimum of 12 hours continuing education is required each year thereafter.

Skills: Considerable ability to interact with clients in a compassionate and non-judgmental manner.  Ability to plan, set and achieve realistic and challenging goals while working in an independent setting.    Ability to build effective relationship with service agencies.  Demonstrated working knowledge of entitlement programs, supportive services and other resources for the resident population.

Application Deadline: None
This posting will remain open until filled.

Click HERE to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.

** Lancaster, NY Property**
Site Manager 
Summary of Duties: Manages affordable housing property for owners in the most effective and economical manner, involving leasing, resident management, financial reporting and control, and works with the maintenance technician to ensure effective maintenance of the physical asset.

Essential Duties and Responsibilities:

• Marketing and Leasing

· Monitors waitlist to ensure site maintains adequate number of applicants on waiting list.

· Responsible for placing rental ads and implementing marketing programs; makes recommendations to improve marketing and leasing programs.  Prepares marketing reports.

· Establishes rapport with each prospective resident, determines needs, presents property and appropriate apartment(s), and obtains commitment to rent, all in a manner consistent with management's customer service and fair housing policies.  Follows up on undecided prospects.

· Reviews rental applications for eligibility, conducts applicant screening, makes rental decisions and conducts move-in certifications in accordance with regulatory agency requirements.

· Conducts new resident orientation and move-in inspection.

• Maintaining the physical asset:

· Conducts thorough interior and exterior inspections to ensure physical upkeep, repairs, replacements, and/or improvements on the property.  Makes recommendations for other services such as extermination, or carpet cleaning, within budgetary constraints.

· Receives all service requests, distributes to appropriate staff and monitors for completion and resident satisfaction.

· Monitors the progress of make-ready unit prep to ensure their timely completion within established department quality standards and time parameters.

· Ensures optimal curb appeal through interior and exterior property inspections, coordinating improvements with Maintenance Technicians and/or Contractors.  Makes recommendations for future curb appeal enhancements.

· Oversees the completion of monthly safety inspections conducted by Maintenance Technician and assures that deficiencies are rectified.

· Complies with site's emergency plan and works with Maintenance Technician to make recommendations on improvements to the plan.

• Resident management:

· Ensures timely rent collections and resolves delinquencies according to company policy.  Keeps Property Manager apprised of all delinquencies.

· Promotes harmonious relations among residents, Property Management staff, and persons of the community.  Resolves resident complaints and keeps Property Manager informed of situation.

· Conducts lease renewal procedure, recertifications and semi and/or annual unit inspections on a timely basis and in accordance with regulatory agency requirements.

· Assists residents to obtain supportive services on an as needed basis.

· Supervises move-in and move-out procedures.

• Financial reporting and control:

· Assists in preparation of the budget and reviews financial reports on a monthly basis and reports to Property Manager on budget variances.

· Approves invoices for payment in accordance with company policies.

· Approves maintenance payroll information on a timely basis

· Prepares and maintains inventory of all office equipment.

• Administration:

· Supervises site staff and ensures that all supervised employees comply with the appropriate policies and procedures.

· Maintains property files and records in accordance with department standards.

· Handles emergencies that arise on site and prepares required incident reports.

· Reports to Property Manager on status of site including occupancy rates, turn over times, and delinquencies through the timely submission of all required reports.

· Utilize all components of Property Management software as directed by Property Manager and in accordance with regulatory agency requirements.

Supervisory:  Supervises maintenance technician.

Requirements:  Requires Real Estate Salespersons License, successful completion of applicable regulatory and fair housing certifications and basic property management certification within 12 months of employment.  Senior Housing and Tax Credit experience a plus.

Education and/or Experience:  Bachelor's degree in related field plus one year relevant experience and training; or equivalent combination of education and related experience.

Skills:  Ability to identify and resolve problems in timely manner; to manage difficult or emotional customer situations; to manage competing demands and work effectively as a team member; to write and speak clearly; and to calculate figures and amounts such as percentages.  Successful candidate will demonstrate considerable ability to treat others with respect and consideration regardless of their status or cultural differences.

Application Deadline:  Open Until Filled

Click HERE to Apply

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disabled/Veteran Employer and strong advocate of workforce diversity.